Supporting Customers Who Need a Little Extra Help 💜
Life doesn’t always run smoothly. Illness, major changes at home, money worries or difficulties understanding information can affect anyone. When things feel overwhelming, managing your finance agreement may feel harder than usual; and that’s where we can step in.
If something is making it difficult for you to deal with your account, please let us know. We’re here to make things easier.
Email us: enquiries@lmoperations.ie
Prefer to speak to us? Call us on 01695 0414
When Someone May Need Additional Support
A person may be in vulnerable circumstances when their situation makes them more at risk of harm or disadvantage, especially if we don’t take extra care.
You might need additional support if you’re experiencing:
🛏️ Health challenges, including mental or physical illness
🚨 A recent or significant life event, such as bereavement, separation or job loss
💶 Reduced income or financial strain
💜 Caring for someone else or juggling additional responsibilities
😕 Difficulty understanding or processing financial information
🚧 Barriers with communication, confidence or accessing online services
Vulnerability looks different for everyone, but recognising that you or a loved one needs extra support is the first step.
How We’ll Support You
If you tell us that you’re finding things difficult, we’ll work with you to understand what you need and how we can help. This might include:
✔️ Explaining things more clearly or in a different way
✔️ Allowing extra time to make decisions
✔️ Communicating through the channel that works best for you
✔️ Speaking with a trusted person of your choice (with your permission)
✔️ Offering solutions that take your situation into account
Our goal is to make your interactions with us as straightforward and stress-free as possible.
Need Help?
Email us: enquiries@lmoperations.ie
Prefer to speak to us? Call us on 01695 0414
A Safe Space to Talk
You’ll never be judged for what you’re going through. Many people need extra help at some stage, and we want you to feel comfortable telling us what’s happening.
Our teams are trained to recognise when someone may need additional support and to respond with kindness, patience and clarity.
Your Information
If you choose to share details about your circumstances, we’ll handle this information respectfully and securely. We’ll only record what’s necessary to support you and only use it for that purpose.
You can read more in our Privacy Policy.
Additional Support
You may also find support from these independent organisations:
Money Advice And Budgeting Service (MABS)
Free, confidential and independent financial support.
Samaritans Ireland
Emotional support for anyone struggling to cope.
Aware
Support for people experiencing depression, anxiety or related conditions.
Citizens Information
Advice on rights, entitlements and public services.